TeleFlow Step 0700
From TeleFlow
Global Event
Sets the Labels to go to for special events that may occur during the operation of an application. At any time during the flow of the application, events can be directed to different 
Labels. When one of the set events occurs, the TeleFlow Server or Simulator will search the current flowchart, then the previous flowchart (I.e. the flowchart that ran the current flowchart), and so on, essentially backtracking the direction the user came, for the first instance of the Label name defined. This is where the Server will resume the flow of the application (I.e. When the Label step is found, the application will continue from it). An important function of the Global Event step is to indicate where to continue running from when the caller hangs up. Often, logging will be placed at the Global Hang-Up label to track call duration and other aspects of the call before returning to a 
Wait for Call step to wait for the next call to come in.
When defining a global label, it is best to ensure that the matching Label step]] is in the same flowchart as it is being defined in. (If for no other reason than it is easier to read your application this way) It is also acceptable to set the global label to a label that is certain to exist in a flowchart higher up in the application/call flow.
See the Go to Label topic/step for more information about how labels work in TeleFlow.
Properties
The type of event: Sets the type of event to define a label for, per the following options:
- Hang-up: When the user hangs up, go to the label name defined.
- Fatal error: When an error occurs that the TeleFlow Server/TeleFlow Simulator is not able to handle, or the application reaches a Fatal Stop step, go to the GLOBAL label name defined.
GLOBAL label to go to for event: The name of the label to jump to when the event set above occurs. e.g.: START
Action Steps
None.
Related Steps
