CallCapture

From TeleFlow

TeleFlow CallCapture

Record, monitor, store and archive calls with TeleFlow CallCapture. This robust component provides a complete solution to ensure all calls are recorded and stored in a compressed format on the server's hard drive. The solution processes conversations unattended, and allows for convenient backup and retrieval of voice recordings. TeleFlow CallCapture includes a feature-rich graphical interface, flowchart-based call rules definition environment, customizable search capabilities, provides real-time agent observation and recording,variable speed playback with pitch-shifting, advanced reporting options, archiving application, and many other valuable tools.