Post new topic Reply to topic  [ 8 posts ] 

Board index : TeleFlow Forums : TeleFlow Server & Monitor

Author Message
 Post subject:
PostPosted: Fri Sep 16, 2005 12:55 am 
Offline

Joined: Wed Sep 14, 2005 1:37 am
Posts: 7
Location: Malaysia
Hi, <br>Currently I am running the Nuance <br>Voice Recognition for Teleflow but <br>I cannot get it right. <br> <br>2005/09/16 15:46:28.626: Application restart 77 <br> <br> <br>2005/09/16 15:46:28.636: Setting system variable '@SYSDRIVE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@SYSDIR' to '\BOSS\AutomatedAttendant' <br>2005/09/16 15:46:28.636: Setting system variable '@P1' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P2' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P3' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P4' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P5' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P6' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P7' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P8' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@P9' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@PROMPT' to 'C:\Program Files\TeleFlow\Languages\English' <br>2005/09/16 15:46:28.636: Setting global variable '@VOLUME' to '0' <br>2005/09/16 15:46:28.636: Setting global variable '@TIMEOUT' to '3000' <br>2005/09/16 15:46:28.636: Setting global variable '@REC_TIME' to '0' <br>2005/09/16 15:46:28.636: Setting system variable '@FAXQPTR' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@PORT' to '1' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_LINE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@SPELLTONES' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@RECORD_RESULT' to '' <br>2005/09/16 15:46:28.636: Setting global variable '@SYS_DATA' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SOH' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_STX' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ETX' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_EOT' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ENQ' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ACK' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_BEL' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_BS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_TAB' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@TAB' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_LF' to ' <br> ' <br>2005/09/16 15:46:28.636: Setting system variable '@LINEFEED' to ' <br> ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_VT' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_FF' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@FORMFEED' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_CR' to ' <br>' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SO' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SI' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DLE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC1' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC2' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC3' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DC4' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_NAK' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SYN' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ETB' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_CAN' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_EM' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_SUB' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_ESC' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_FS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_GS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_RS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_US' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@SPACE' to ' ' <br>2005/09/16 15:46:28.636: Setting system variable '@CHAR_DEL' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@HANGUP' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@FATAL' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_SEIZED' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_START' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_END' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALL_ELAPSE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@WEEKDAY' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@DATE' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@TIME' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@UNIX_TIME' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@HOOK_STATUS' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@APPID' to '1001' <br>2005/09/16 15:46:28.636: Setting system variable '@CALLOUT_RESULT' to '' <br>2005/09/16 15:46:28.636: Setting system variable '@CALLOUT_REASON' to '' <br>2005/09/16 15:46:28.636: Opening driver... <br>2005/09/16 15:46:28.636: Initializing and opening the CTA context... <br>2005/09/16 15:46:28.636: Resetting error handleDaemon running. Using system process global default parms. <br> Using trace setting defined in cta.cfg. <br>2005/09/16 15:46:28.636: Board: 0 stream: 0 slot: 0 <br>2005/09/16 15:46:28.636: NMS Services: <br>2005/09/16 15:46:28.636: 0. ADI, ADIMGR, -2, 0:0, 0 <br>2005/09/16 15:46:28.636: Event: CTAEVN_OPEN_SERVICES_DONE, Finished <br>2005/09/16 15:46:28.636: Board start at 20050916154628 <br>2005/09/16 15:46:28.636: Information available for board 0. <br>2005/09/16 15:46:28.636: Board 0 <br>2005/09/16 15:46:28.636: board type = ADI_BOARDTYPE_AG2000 <br>2005/09/16 15:46:28.636: serial = 104405205 <br>2005/09/16 15:46:28.636: ioaddr = 0x0 <br>2005/09/16 15:46:28.636: intnum = 28752 <br>2005/09/16 15:46:28.636: bufsize = 16400 <br>2005/09/16 15:46:28.636: freemem = 742708 <br>2005/09/16 15:46:28.636: daughterboardid[0] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[1] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[2] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[3] = 0 <br>2005/09/16 15:46:28.636: totalmips = 100 <br>2005/09/16 15:46:28.636: trunk type = ADI_TRUNKTYPE_LOOPSTART <br>2005/09/16 15:46:28.636: numtrunks = 4 <br>2005/09/16 15:46:28.636: Ports: 4 <br>2005/09/16 15:46:28.636: Event: CTAEVN_DESTROY_CONTEXT_DONE, Finished <br>2005/09/16 15:46:28.636: Board: 1 stream: 0 slot: 0 <br>2005/09/16 15:46:28.636: NMS Services: <br>2005/09/16 15:46:28.636: 0. ADI, ADIMGR, -2, 0:0, 0 <br>2005/09/16 15:46:28.636: Event: CTAEVN_OPEN_SERVICES_DONE, Finished <br>2005/09/16 15:46:28.636: Board 1 <br>2005/09/16 15:46:28.636: board type = ADI_BOARDTYPE_UNKNOWN <br>2005/09/16 15:46:28.636: serial = 0 <br>2005/09/16 15:46:28.636: ioaddr = 0x0 <br>2005/09/16 15:46:28.636: intnum = 0 <br>2005/09/16 15:46:28.636: bufsize = 0 <br>2005/09/16 15:46:28.636: freemem = 0 <br>2005/09/16 15:46:28.636: daughterboardid[0] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[1] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[2] = 0 <br>2005/09/16 15:46:28.636: daughterboardid[3] = 0 <br>2005/09/16 15:46:28.636: totalmips = 0 <br>2005/09/16 15:46:28.636: trunk type = ADI_TRUNKTYPE_NONE <br>2005/09/16 15:46:28.636: numtrunks = 0 <br>2005/09/16 15:46:28.636: Slot information not available for board 1. <br>2005/09/16 15:46:28.636: (26) CTAERR_INVALID_BOARD <br>2005/09/16 15:46:28.636: Information not available for board 1, but board appears to be booted <br> Please restart your system. <br>2005/09/16 15:46:28.636: Event: CTAEVN_DESTROY_CONTEXT_DONE, Finished <br>2005/09/16 15:46:28.636: Port inUse bd# chnl stream slot <br>2005/09/16 15:46:28.636: 1 0 0 0 0 0 <br>2005/09/16 15:46:28.636: 2 0 0 1 0 1 <br>2005/09/16 15:46:28.636: 3 0 0 2 0 2 <br>2005/09/16 15:46:28.636: 4 0 0


Back to top
 Profile  
 
 Post subject:
PostPosted: Fri Sep 16, 2005 12:59 am 
Offline

Joined: Wed Sep 14, 2005 1:37 am
Posts: 7
Location: Malaysia
sorry.. I think the log files is <br>too long to attach here. So I just <br>pasted the Error part as below. <br> <br>2005/09/16 15:46:28.676: [147] SR Acquire <br>2005/09/16 15:46:28.676: Module: 'C:\Program Files\TeleFlow\Voice_Nuance.dll' <br>2005/09/16 15:46:28.676: Parameter(s): 'C:\program files\teleflow\vocrec' <br>2005/09/16 15:46:28.726: Set Nuance end point detection to 10.000000 seconds. <br>2005/09/16 15:46:28.766: ERROR: Initialization failed because "NUANCE_LICENSE_CHECK_FAILED" <br>2005/09/16 15:46:28.766: ERROR: Problem creating Nuance objects <br>2005/09/16 15:46:28.776: ERROR: Unable to acquire voice recognition resource <br>2005/09/16 15:46:28.776: FAILURE <br>2005/09/16 15:46:28.796: [146] Fatal Stop <br>2005/09/16 15:46:28.796: FATAL <br>2005/09/16 15:46:28.796: Attempting to jump to Fatal Error Global Event label: 'APPLICATION_ERROR' <br>2005/09/16 15:46:28.796: Setting system variable '@FATAL' to '' <br>2005/09/16 15:46:28.796: [19] Label <br>2005/09/16 15:46:28.796: Label: APPLICATION_ERROR <br>2005/09/16 15:46:28.796: [105] Run Flowchart <br>2005/09/16 15:46:28.796: Flowchart: 'Exit' <br>2005/09/16 15:46:28.796: Main==>Exit <br>2005/09/16 15:46:28.796: [1] START <br>2005/09/16 15:46:28.796: [13] DB Disconnect <br>2005/09/16 15:46:28.796: [27] SR Release <br>2005/09/16 15:46:28.796: [8] Global Event <br>2005/09/16 15:46:28.796: Setting system variable '@FATAL' to 'EXIT_END' <br>2005/09/16 15:46:28.796: [11] Global Event <br>2005/09/16 15:46:28.796: Setting system variable '@HANGUP' to 'EXIT_END' <br>2005/09/16 15:46:28.796: [14] Compare <br>2005/09/16 15:46:28.796: @HOOK_STATUS = OFF-HOOK? <br>2005/09/16 15:46:28.796: (string):ON-HOOK = (string):OFF-HOOK? <br>2005/09/16 15:46:28.796: FALSE <br>2005/09/16 15:46:28.796: [17] Connect Point <br>2005/09/16 15:46:28.796: [10] Hang Up <br>2005/09/16 15:46:28.796: [2] FINISH <br>2005/09/16 15:46:28.796: Main<==Exit <br>2005/09/16 15:46:28.796: [149] SR Release <br>2005/09/16 15:46:28.796: [22] FINISH <br>2005/09/16 15:46:28.796: End of application. <br>2005/09/16 15:46:28.796: Shutting down <br>2005/09/16 15:46:28.796: Destroying the CT Access context and queue <br>2005/09/16 15:46:28.796: NMSEventPoll::ctaWaitEvent failed: 4 <br>2005/09/16 15:46:28.796: Exiting polling thread <br>2005/09/16 15:46:28.796: XMLList destructor done


Back to top
 Profile  
 
 Post subject:
PostPosted: Thu Sep 22, 2005 9:51 am 
Offline

Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
The Nuance License Manager (NLM.EXE) isn't running. You must ensure that NLM is running, and that you have your license files and .site files set up appropriately.


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Sun Sep 25, 2005 8:26 pm 
Offline

Joined: Wed Sep 14, 2005 1:37 am
Posts: 7
Location: Malaysia
Can you describe the way to run the <br>nlm.exe clearly, Chris. How to check <br>out the <nlm machine> for "lm.Addresses=<nlm machine>"? <br> <br>Thanks.


Back to top
 Profile  
 
 Post subject:
PostPosted: Mon Sep 26, 2005 4:49 pm 
Offline

Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
To get NLM and the voice rec interpreter running, use these command prompt lines (I recommend you just put these into a batch file you can easily run whenever you wish to start them both): <br> <br>start "NLM" /min C:\Nuance\v7.0.4\bin\win32\nlm.exe <LICENSE NUMBER OR FILE> <br> <br>start "vocrec" /min C:\Nuance\v7.0.4\bin\win32\recserver.exe -package "C:\Program Files\TeleFlow\vocrec” <br> <br>You must open nuance-resources.site file (probably located in C:\Nuance\v7.0.4\data), and change lm.Addresses= to be the name of the computer you are running everything on, or NLM won't work properly. You can edit that file with notepad.


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Mon Sep 26, 2005 11:13 pm 
Offline

Joined: Wed Sep 14, 2005 1:37 am
Posts: 7
Location: Malaysia
I have run the 2 command prompt and a NLM.exe window prompted out. It shown <br>that a warning message as below : <br> <br>WARNING: PassConfig:ReadConfigFromFile: <br>Ignoring invalid param lm.Addresses with <resolved> value pc12 from file <br>C:\Nuance\V7.0.4/data/nuance-resources.site. <br> <br>The value I have put in the nuance-resources.site file is <br> <br>lm.Address=pc12 <br> <br>The question I want to ask is how to <br>check out the name of the computer?? <br> <br>Thanks.


Back to top
 Profile  
 
 Post subject:
PostPosted: Tue Sep 27, 2005 9:04 am 
Offline

Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
Depends a little on your OS, but in the properties of "My Computer", there should be either a "Computer Name" or "Network Identification" tab that should have the name.


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Tue Sep 27, 2005 6:44 pm 
Offline

Joined: Wed Sep 14, 2005 1:37 am
Posts: 7
Location: Malaysia
Yeah..thanks Chris. Finally I get the nlm.exe and vocrec.exe work fine. Thus, may I know what is going on next? like what step I have to proceed?


Back to top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 

Board index : TeleFlow Forums : TeleFlow Server & Monitor


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Style by Midnight Phoenix & N.Design Studio
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.