Post new topic Reply to topic  [ 6 posts ] 

Board index : TeleFlow Forums : TeleFlow Server & Monitor

Author Message
 Post subject:
PostPosted: Fri Apr 30, 2004 10:49 am 
Offline

Joined: Sat Aug 09, 2003 12:00 pm
Posts: 20
Location: Iran
We have a LD409. <br> <br>When the customer tries the service in his Panasonic handset with Speakerphone, <br>the level of the prompt being played falls and rises and generally seems to sound like <br>very bad recording. <br> <br>Without the speakerphone, the quality of the prompts is very good and there is no distortion. <br> <br>What need to be twicked in order to reduce this sensitivity. <br> <br>Please advise.


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Fri Apr 30, 2004 1:02 pm 
Offline

Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
Your options are to put your speakerphone on mute(so that it doesn't pick up any noise, but you can still hear the system), or use the handset. The speakerphone is cutting in and out because of noise that is occurring near to it. All speakerphones will do this because they are trying to reduce feedback. (if there is a way to reduce the sensitivity of this, you would need to check the manual for the handset)


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Sat May 01, 2004 11:58 am 
Offline

Joined: Sat Aug 09, 2003 12:00 pm
Posts: 20
Location: Iran
Thank you for your answer. However the only issue here is that, similair IVR services here do not behave this way (with the same handset+speakerphone) and that has become an issue to our customer. I am sure we can do something at the card end. Does AGC or AVC have anything to do with it. I do not have this issue with Brooktrout card.


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Sun May 02, 2004 9:58 am 
Offline

Joined: Sat Aug 09, 2003 12:00 pm
Posts: 20
Location: Iran
We tried paying TeleFlow's own recordings followed by one of our recordings. TF's own behaved well but our recording did not. <br> <br>It is due to the quality and the procedure of our recordings. We have redone the recordings with TF's own Voice Recorder and issue has been resolved. <br> <br>Thank you!


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Wed May 05, 2004 8:11 am 
Offline

Joined: Sat Aug 09, 2003 12:00 pm
Posts: 20
Location: Iran
We assumed that the quality of Recording was an issue. However it was not. <br> <br>It must have something to do with AiLogix's internals and there must be something to reduce the listen sensitivity of it so that the sound does not loop back on the speakerphone. <br> <br>There is no problem when using the handset or using speakerphone without MIC, however other systems (TeleBank) system does not demonstrate such behaviour and I think they are Dialogic. <br> <br>Please advise.


Back to top
 Profile WWW 
 
 Post subject:
PostPosted: Mon Jun 07, 2004 8:45 am 
Offline

Joined: Wed Mar 19, 2003 4:28 pm
Posts: 510
Location: Canada
According to Ai-Logix, playback is not affected by speakerphone, or any line input. <br> <br>Again, I would encourage you to see if there is any way to reduce the sensitivity of the speakerphone, or keep it on mute (turn off the MIC) when using it.


Back to top
 Profile WWW 
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 

Board index : TeleFlow Forums : TeleFlow Server & Monitor


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Style by Midnight Phoenix & N.Design Studio
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.